Business Development Specialist Application

Parts & Operations Coordinator

Are you a people person who loves connecting with customers and solving problems? Do you have the organizational skills to keep a busy automotive service center running smoothly? Toledo Tire and Auto Care is seeking a Business Development Specialist to join our growing team!

Who We Are

Toledo Tire and Auto Care is a trusted local automotive service provider with three locations serving the Toledo area. We pride ourselves on delivering exceptional service and building lasting relationships with our customers.

The Role

As our Business Development Specialist, you'll be the voice of our company, managing customer communications and ensuring our service bays stay filled. You'll drive our business forward by creating exceptional customer experiences that keep clients coming back.

What You'll Do

• Manage our service schedule to maximize efficiency
• Conduct follow-up calls and create future appointments
• Respond to all customer inquiries via phone, text, email, and chat
• Ensure every customer leaves satisfied with their experience
• ***Add documentation of SOP’s
• Work as my assistant

What You'll Need

• Excellent communication skills and a friendly, professional demeanor
• Strong organization and multi-tasking abilities
• Tech-savvy approach to customer management
• Dedication to providing exceptional customer service

Why Join Us

• Competitive pay with performance incentives
• Comprehensive benefits package
• Supportive team environment
• Growth opportunities within a successful local business

Customer Transportation Coordination

• Coordinate shuttle schedules
• Track customer drop-offs and pickups
• Maintain shuttle communication
• Safely transport customers
• Maintain shuttle vehicle cleanliness

Facility Appearance & Organization

• Customer waiting area
• Shop organization
• Parking lot appearance
• Exterior cleanliness
• Facility standards audits

Operational Support

• Support Service Advisors
• Support Technicians
• Support Team Leader initiatives
• Complete operational projects

Benefits & Perks

Benefits may include:

• Competitive compensation
• Performance incentives
• Paid training and coaching
• Paid time off
• Paid holidays
• Retirement plan options
• Health benefits
• Employee discounts
• Career advancement opportunities
• Monday–Friday schedule
• Team-oriented culture
• Leadership development