Help People. Lead the Experience. Build a Career.
Service Advisor Careers at Toledo Tire & Auto Care
Great Service Advisors do far more than sell repairs.
They educate customers. They build trust. They lead communication. They create confidence. They help people make smart decisions about their vehicles.
At Toledo Tire & Auto Care, our Service Advisors are leaders inside the shop.
If you are someone who genuinely enjoys helping people, communicating clearly, solving problems, and being part of a strong team culture, we’d love to talk with you.
Why Advisors Choose Toledo Tire & Auto Care
We Believe in People First
We believe culture matters.
Our team works hard, supports each other, communicates openly, and genuinely cares about doing things the right way.
Customers feel the difference. Employees feel the difference.
No Weekends
Your career should not require sacrificing your personal life.
We work Monday through Friday so our team members can spend time with family, recharge, and maintain balance.
A Professional Team Environment
We believe Service Advisors perform best when they have:
- Strong technician support
- Clear systems
- Consistent communication
- Proper training
- Strong leadership
- Defined expectations
Our advisors are not left to figure things out alone.
Training & Growth Opportunities
Whether you have years of experience or are newer to the automotive industry, we invest heavily in training and development.
We help our advisors improve in:
- Customer communication
- Vehicle inspections
- Repair prioritization
- Sales presentation
- Workflow management
- Leadership
- Time management
- Automotive knowledge
We believe people grow when they are coached and supported.
What Makes Our Advisors Successful
At Toledo Tire & Auto Care, successful advisors:
- Build trust naturally
- Listen carefully
- Communicate clearly
- Stay calm under pressure
- Take ownership
- Follow through
- Care about customers
- Work well with technicians
- Stay organized
- Maintain a positive attitude
We are looking for professionals who want to create great customer experiences while being part of a healthy, high-performing team.
What the Role Looks Like
Customer Communication
You will guide customers through the repair process with honesty, professionalism, and empathy.
Responsibilities include:
- Greeting customers
- Understanding customer concerns
- Reviewing inspections and repair recommendations
- Prioritizing repairs clearly
- Communicating timelines and updates
- Following up with customers
- Delivering excellent customer experiences
Team Coordination
Service Advisors help keep workflow moving efficiently between customers, technicians, and parts.
This includes:
- Managing repair orders
- Coordinating inspections
- Working closely with technicians
- Prioritizing workflow
- Keeping customers informed
- Helping maintain a productive team environment
Sales Through Trust
We do not believe in pressure-based selling.
Our advisors focus on:
- Educating customers
- Using inspection evidence
- Prioritizing needs properly
- Building long-term relationships
- Helping customers make informed decisions
Trust always comes first.
A Career Path — Not Just a Job
We believe strong Service Advisors are developed through coaching, repetition, systems, and leadership.
There are opportunities for growth into:
- Senior Service Advisor roles
- Team leadership
- Store leadership
- Operations leadership
We are building a company designed for long-term growth, and we want team members who want to grow with us.
Benefits & Perks
Benefits may include:
- Competitive compensation
- Performance incentives
- Paid training and coaching
- Paid time off
- Paid holidays
- Retirement plan options
- Health benefits
- Employee discounts
- Career advancement opportunities
- Monday–Friday schedule
- Team-oriented culture
- Leadership development
